December 23, 2025 | 07:29 pm
TEMPO.CO, Jakarta - Bank Indonesia (BI) has spoken out about the rejection of cash transactions that occurred at one of the Roti'O stores. Executive Director of the BI Communication Department, Ramdan Denny Prakoso, stated that based on the existing regulations, everyone is prohibited from refusing to accept rupiah as a means of payment. This is regulated by Article 33, paragraph 2 of Law Number 7 of 2011 concerning Currency.
However, according to Denny, the regulation only governs the use of the rupiah. He said, "Article 33 paragraph 2 of Law Number 7 of 2011 explicitly regulates the use of the rupiah, not the selection of the method or channel of payment, whether cash or non-cash," Denny said in an official statement on Tuesday, December 23, 2025.
Denny explained that based on this provision, people can use rupiah through both cash and non-cash channels in every transaction, for example, using cards or QRIS. He stated that the choice of payment channel is flexible and based on the convenience of, and agreement between, the transacting parties.
According to Denny, Bank Indonesia encourages the use of non-cash payments because they are fast, easy, cheap, secure, and reliable. "However, demographic and geographic challenges in Indonesia make cash still very much needed and used in transactions in various regions," he said.
The payment method has been widely discussed after a viral video showed a man protesting at a Roti'O store at the Transjakarta Monas bus stop for refusing cash payment from an elderly woman. The store only accepted payments through QRIS (Quick Response Code Indonesian Standard).
In response to the viral issue, Roti'O management apologized for the inconvenience caused. They explained that the use of applications and non-cash transactions in the store aims to provide convenience, as well as various promotions and discounts for loyal customers.
"Currently, we have conducted internal evaluations so that in the future, our team can provide better service," the management wrote through the @rotio.indonesia Instagram account on Saturday, December 20, 2025.
M. Faiz Zaki contributed to this article
Read: Refusing Cash Payments Violates Consumer Rights
Click here to get the latest news updates from Tempo on Google News
Refusing Cash Payments Violates Consumer Rights
1 hari lalu
The Consumer Empowerment Forum Indonesia (FKBI) stated that outlets' use of QRIS as a single transaction or payment tool violates consumer rights.
Cashing In on Gear and Fitness
7 hari lalu
Recreational sports businesses such as padel and pickleball are booming. Consumption is driven by the FOMO trend.
Analyst: Direct Cash Could Boost Indonesia's MBG Benefits to Rp50,000 per Child
7 Oktober 2025
Indonesia's Celios recommends giving Free Nutritious Meal (MBG) funds directly as cash, potentially providing up to Rp50,000 per child per meal.
Malaysian Corruption Suspect Burns Nearly 1 Million Ringgit in Cash to Eliminate Evidence
20 Juli 2025
A manager of a leading construction company burned cash worth nearly 1 million Malaysian Ringgit to destroy evidence of corruption case
Why Carrying Cash Is Essential When Traveling Abroad
7 Juli 2025
According to the latest survey, traveling abroad without cash could lead to increased expenditure.
Climate Cash Crisis: Can Investment Planning Fix Europe's Finance Adaptation Gap?
25 Mei 2025
Mounting climate change impacts are outpacing adaptation investments across the EU, creating a critical funding shortfall.
BRI Allocates Rp32.8 Trillion in Cash for Eid 2025 Transactions
11 Maret 2025
A total of Rp32.8 trillion has been prepared by BRI to meet this year's Eid needs. Here's the breakdown.
Bank Indonesia Prepares Rp180.9 Trillion for Eid Cash Exchanges
19 Februari 2025
Bank Indonesia stated that the provision of new cash for this year's Eid period has slightly decreased compared to Eid 2024.
Bashar al-Assad Transports US$250 Million in Cash from Syria to Russia
17 Desember 2024
Syria central bank sent US$250 million in cash to Russia in 2018 & 2019, when former Syrian President Bashar al-Assad was heavily dependent on Russia.
:strip_icc():format(jpeg)/kly-media-production/medias/4548967/original/094336900_1692782124-tanaphong-toochinda-FEhFnQdLYyM-unsplash.jpg)
